How to reach us
Email is the only channel. One address covers every request, from a wrong RTP figure to a data deletion request.
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Email
Write to us in English.
Write to us -
Response time
We read the mailbox on business days and reply in order of arrival.
Within 2 business days
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Topics
Corrections to the Hot Ross review, privacy and cookie requests, site issues.
What we can help with
- An error in the paytable, RTP, bonus buy prices or feature description of Hot Ross.
- A request to access, correct or delete personal data under the Privacy Policy.
- A broken link, a demo that does not load or a page that renders badly on your device.
What we cannot help with
hotross.com is an independent review site. It does not run casino games, hold player accounts or process payments, and it has no link to Hacksaw Gaming support.
Questions about a deposit, a withdrawal, a bonus or a blocked account go to the support team of the casino where you play. Their contact details are in your casino account.
Responsible gambling
Gambling is for adults only (18+) and every spin carries a built-in house edge. BeGambleAware, GamCare and GamStop, linked in the footer, offer free and confidential help.
Last updated 27 October 2026